WHY SHOULD I CHOOSE KEYSTONE RIDGE DESIGNS PRODUCTS?
Keystone Ridge Designs manufactures products of the highest quality and stands behind them 100% with a three-year warranty. Our products are heavy-duty powder coated steel, hand-made in the U.S.A., and with the exception of a few noted products, ship fully assembled for easy and immediate placement. Our user-friendly website and trained expert consultants are on hand to ensure your experience with us is a success! With our pledge to quality and dedication to client service, Keystone Ridge Designs works for you.

WHAT MATERIALS ARE YOUR PRODUCTS MANUFACTURED FROM?
Keystone Ridge Designs’ steel product line is fabricated with steel tubing, bar and other complementary steel and aluminum components. In addition, this product line receives the premiere trademarked Keyshield^TM finish that guarantees our three-year warranty. Additional product extensions and accents include polyethylene, fiberglass, gypsum, aluminum, Brazilian Cherry, rattan, wrought iron and teak and are noted as such.

WHAT IS THE PRODUCT WARRANTY?
Keystone Ridge Designs covers all products against material and workmanship defects for three years from the date of purchase. To apply for the three-year warranty, products must be installed according to the manufacturer’s recommendations. Wood table/seat tops, fiberglass planters, rattan furniture, gypsum planters and other products (as noted) are guaranteed for indoor use only.

WHAT DETERMINES YOUR LEAD TIME?
All of our products are built by hand and made-to-order, especially for you! Keystone Ridge Designs’ individual attention defines every piece we create - from raw materials, to welding, to the trademarked powder coating process – to deliver the premier piece of furniture you expect. Focusing on the details allows Keystone Ridge Designs to craft a high-quality, original product that stands the test of time.

WHY IS PAYMENT IN FULL REQUIRED BEFORE SHIPPING?
Keystone Ridge Designs is a continuously growing company that prides itself on integrity. Our quotation is our contract with you. Because all of our products are made on an individual basis, knowing that you are dedicated to having the most efficient manufacturing and superb quality allows your products to be crafted with the attention they deserve.

HOW DO I CONFIRM THE SHIP DATE?
Upon order activation, an estimated ship date will be assigned and we will send a Sales Order confirmation to the purchasing agent’s attention. In addition, trained expert consultants are available during regular business hours to assist with any questions you may have.

WHAT DETERMINES THE FREIGHT AND PACKAGING COSTS?
Keystone Ridge Designs carefully packages all of our products to ensure they arrive in the best condition possible. We use highly effective procedures and a strict set of guidelines to make certain our product integrity and quality is preserved on the bumpy road to any destination. In combination, rates are negotiated with trucking companies to offer the best price available while providing quality shipping service.

WHAT IF PRODUCTS ARRIVE DAMAGED?
Products should be carefully examined for any damages incurred during the shipping process before the bill of lading is signed and the freight company leaves the delivery site. However, if there is an issue with the trucking company, Keystone Ridge Designs will file the claim for you. We are committed to ensuring product satisfaction and therefore request immediate notification of any damages in order to take proper corrective action.

WHAT ROUTINE PRODUCT CARE IS REQUIRED?
Keystone Ridge Designs’ products are designed and manufactured for ease of use, commercial application and limited maintenance. Made to withstand the elements, a simple spray with a hose or wipe with soap and water will clean off dust or minor markings. In addition, the occasional use of a light buffing cream will enhance the powder coat luster.

WHO IS KEYSTONE RIDGE DESIGNS?
Keystone Ridge Designs is a privately held corporation established in 1995. Because of our commitment to quality, service and the value of our employees, we operate under an open-door policy with the flexibility to meet the changing needs and concerns of the entire company, thereby ensuring our reputation of Originality, Design and Expertise.